What do we do with your information?
Who does this apply to?
What data is collected?
We collect data from you which is required for us to be able to contact you, including your name, email address and phone numbers. You may optionally provide us with information about your specific requirements, which we will use to build a profile allowing us to offer you the best service.
If you followed a link to us from another website, we will automatically store how you arrived at our site for the first time, including any search query which you may have entered, or advert you may have clicked on. This information is solely used to judge the success of our online marketing.
We keep a history of any enquiries you make about our properties and services, including any purchases you make. We keep a record of any correspondence with you and any actions our staff have taken whilst processing your enquiries.
If you purchase properties or services from us we will hold any information we are legally required to have, such as Anti Money Laundering documentation, signed copies of forms etc.
Any email correspondence with anyone using a @bancroftproperty.co.uk email address is securely archived for the purposes of resolving any subsequent complaints or disputes.
Why do we process your data?
If you provide us your contact details by either registering an interest in property investment generally or by enquiring about a specific property or service which we offer, we have a legitimate interest in contacting you about other property investment products or services which we think you might be interested in. You can choose to opt out of receiving such communications at any time by following the “Unsubscribe” link at the bottom of all our marketing emails.
The details of calls to or from us are logged, including the phone numbers involved, the start time and duration of the call. We keep this data for 30 days before anonymising it to help us to diagnose any technical problems we might have, after 30 days the phone numbers are anonymised so that they are no longer personally identifiable.
If you have registered your phone number with us along with your email address and any other details, we will also log the fact that a phone call occurred against your client record. This data includes the start time and duration of the call as well as whether we called you or you called us. Should you unsubscribe from our database, or request that your data be deleted, this call data will be linked to an anoymous record so that we cannot identify you.
If your browser security settings allow it, we will store a cookie on your machine which allows us to automatically log you in when you visit our sites. You can destroy the cookie by logging out of your account. If you do not wish to have the cookie set, you can uncheck the “Remember me” box in the login form.
If you followed a link to us from another website, we will also set a cookie to allow us to track which website you came from the first time you visited our sites. This is purely to monitor the success of our online marketing.
What we do with the data
Unless specifically stated on the page where you provide us with the information, we do not share your information with any other companies or individuals. If the particular service about which you have enquired is offered by us in conjunction with a partner, then we may share the information which you provide with that partner, but that will be stated specifically on the page in question. We may use the data you provide to us to contact you about products or services we believe that you may be interested in, based on the preferences that you have given us. If you purchase a property or service through us, we will pass your data to other companies involved in the transaction as you would expect. This can include communicating with the vendor, solicitors ( including any solicitors whom you may appoint ), property valuers etc.
Access to your data
The data which you provide to us is stored behind a secure firewall. Access to it is only allowed by authorised people from authorised locations. You have the right to request a copy of the data which we hold about you. If you would like to request your data please either call us on 0845 400 9000 or email us at firstname.lastname@example.org.
Right to be forgotten
You have the right to request that your personal data be deleted. Should you no longer wish Bancroft to retain data about you, you can email us at email@example.com or call us on 0845 400 9000.
Unless we need to keep your data for other reasons, we will anonymise any personally identifiable information we hold about you including your name, phone numbers and physical address. Although we will anonymise your email address within our client database, all email correspondence with Bancroft is archived for compliance and complaint resolution purposes.
If you have previously purchased a property or service from us, then we will retain your data in case of any future complaints or disputes. If we do not anonymise your data you have the right to complain to the Information Commissioner’s Office.
Who has access to your data?
We take data security very seriously, so both physical and electronic access to your data is strictly restricted to those who need it. Authorised employees of Bancroft can access your data, and it may occasionally be necessary for representatives of our service providers to access your data in the process of carrying out their services for us. These services can include website hosting, computer or telephony support or other professional services. A list of organisations who process data on our behalf is available on request.